Shipping Policy
Return & Exchange Policy
Standard Shipping:
Orders placed before 1pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Our brand working days exclude Saturdays, Sundays and public holidays).
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DELAYED OR LOST ORDERS:
A parcel is considered lost after it has been in the postal system for a period of 15 business days for UK orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
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WRONG OR INCOMPLETE ADDRESS:
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Returning non-customised items
If you are not completely satisfied with the item(s) purchased from bartlatifi.com, you can return it to us within fourteen (14) days of receipt of item(s) for an exchange or refund.
Please Note
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Items must be returned in original condition to be accepted as a return.
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Items must be unworn, unwashed, and in a resalable condition.
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Returns that are worn, damaged, or soiled will not be accepted back for a refund.
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Items must be returned with despatch note in original packing with BART LATIFI tags attached.
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No refund or exchange will be given without a despatch note or other proof of purchase.
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For reasons of health and hygiene we are unable to exchange or refund the following products:
(Unless faulty)
Original postage charges are not refundable except for faulty or incorrectly received items.
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If the item you have received is faulty or if you have received an incorrect item to that which you ordered please contact customer services at Email: info@bartlatifi.com
Where to send return items
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BART LATIFI LTD
27 Hornbeam House
Maitland Park Villas
NW3 2EJ
London
UK
Please note: We strongly recommend that all customers obtain proof of postage from the sending office, to safeguard the returning parcel.
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NB. We are unable to accept responsibility for goods which do not reach us.
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Cost in returning items
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Where you wish to return an item that is not faulty or defective, you are liable to pay for the cost of returning the item to us. In addition, any extra costs incurred in processing your exchange or refund is at the company’s discretion.
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Time to process returns
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We will try to process your exchange or refund as quickly as possible. Please allow up to 14 working days for us to action your request.
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Other enquiries
Please contact our Web Customer Services on info@bartlatifi.com
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